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Solutionreach

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Lehi patient comms. The live price page has no dollars. Sales promised cancel-anytime.

From Custom · Crew score 6/10 · Updated Aug 25, 2026

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Where it earns its keep

  • Named Dentrix, Eaglesoft, and Open Dental. Recall, reminders, two-way text, and Google/Facebook review invites in one quoted package
  • Still Solutionreach, Inc., Lehi. Summit Partners since 2012. No 2024 to 2026 acquisition. Switching phones is optional
  • G2 indexed 4.3 from about 167 (live HTML blocked). Capterra 3.8 from 236 (live HTML). Newest body March 27, 2026

Where it falls short

  • Current /pricing is Request a Quote. Patient Connect, Practice Efficiency, Practice Growth, Enterprise. Do not publish leftover checkout $199/$249 billed yearly or Capterra $329
  • MSA: yearly Order Form, 12-month auto-renew, written non-renewal at least 30 days, fees non-refundable. BBB D-minus, 13 unanswered complaints. Newest Feb 17, 2026: silent auto-renew plus a cancel fee
  • Stella / AI Receptionist is named and unpriced. Listings are a reputation bullet with no public dollar. No Jobber, Housecall Pro, Mindbody, or Clio

What it actually does

Solutionreach is still Solutionreach on solutionreach.com. Legal name Solutionreach, Inc., 2600 N. Ashton Blvd, Lehi, Utah. Grew out of Communitect (2000) and Smile Reminder. Summit Partners invested in 2012. CEO Ken Ernsting. No 2024 to 2026 acquisition. Do not file it as Weave or Demandforce.

It is a patient-comms suite: PMS-synced recall, appointment reminders, two-way text, and reputation. Review invitations to Google or Facebook sit inside the packages. That is not NiceJob’s $75 Jobber drip. That is not Weave’s $199 PBX. Switching phone systems is optional. Stella, the AI receptionist, launched on the homepage August 24, 2026. It is an add-on on the live chart with no public dollar, so there is no ai-receptionists tag. Listings are a buried bullet on the reputation page with no public dollar, so there is no local-seo tag. No missed-call text-back SKU. No website chatbot.

Native names on the live site: Dentrix, Eaglesoft, Open Dental. No Jobber, Housecall Pro, Mindbody, or Clio.

Who should buy it

Buy it only if you are a dental, vision, or medical office that will keep the existing phones and wants recall plus review asks in one vendor. DSOs and 6-plus location groups get the Enterprise column.

Do not buy it if you are a plumber, HVAC shop, salon, or law firm. Do not buy it if you are a dentist replacing the PBX. That is Weave. Do not buy it if you only wanted Google stars. That is NiceJob. Demandforce is the other Custom recall-and-reviews desk, Internet Brands, with Dentrix missing from the live logo wall.

The reason not to buy is the paper, then the quote. Live pricing August 25, 2026: Custom. Named packages Patient Connect, Practice Efficiency, Practice Growth, Enterprise. Zero dollars in the HTML. FAQ: yearly contract options. SMS caps 1,750 / 3,500 / 4,500. MSA: fees on the Order Form, all fees non-refundable, auto-renews 12 months unless written notice at least 30 days before term end, 1.5 percent a month late plus they can accelerate the rest of the term, Utah courts. A leftover checkout URL still prints Essentials $199 and Plus $249 billed yearly (HTML monthly cash $219 / $279) under retired names. Directories still print $329. Not the card. Do not use them.

Capterra 1-star, Paul Albert, August 27, 2025: sales promised cancel-anytime. BBB February 17, 2026: silent auto-renew and a cancel fee, unanswered. Thirteen complaints in three years, all unanswered, letter grade D-minus.

The verdict

Capterra, GetApp, and Software Advice 3.8 from 236 (one Gartner pool, live HTML). Star split 107 / 57 / 23 / 18 / 31. Value 3.48, support 3.53. Twelve of 25 visible Capterra bodies are NominalGift. G2 live HTML blocked (DataDome 403); indexed 4.3 from 165 to 169. Trustpilot: no solutionreach.com listing retrieved (WAF 403). TrustRadius live 7.0 from 24. Reddit: none retrieved. Zero plumber, HVAC, salon, or law-firm reviews. Reviewers are medical, dental, and vision.

Official price August 25, 2026: Custom. Do not invent a starter. Do not put leftover $199 on the From field.

Skip. Real Dentrix recall desk if the phones stay. Wrong buy for a truck. If the office needed a dental phone, Weave. If it needed Google stars, NiceJob.